Satisfaction Policy

At Inno foods, we understand the challenges resellers face with inventory risks. That's why we're proud to offer our 100% Satisfaction Guarantee for wholesalers and resellers. This policy is designed to eliminate the risk of unsold inventory, allowing you to stock Inno foods products with confidence.

Our Guarantee

If any of our products remain unsold and reach their expiration date, we will refund the full purchase price of these items, excluding shipping fees. Our goal is to support your business success, ensuring you can offer our quality products without financial risk.

Conditions for Returns

To qualify for a refund under our Satisfaction Guarantee, please note the following conditions:

  1. Last Order Refund Only: Refunds are available for unsold items that have expired if the items were part of the last order placed for that specific product. If the same item has been reordered after the batch in question, the guarantee for the previous batch becomes void.
  2. Verification Process: To initiate a return for expired unsold items, you will be required to provide the following:
  3. Business license to prove you are a business owner.
  4. A photo of the LOT code on the product.
  5. A photo showing all the unsold and expired items, with open cases or bags visible in one picture.
  6. A unique word provided by our customer service team during the return initiation process. This word must be included in the photo to ensure the authenticity of your claim.

This process is crucial for verifying the eligibility of your items for return and refund under our satisfaction guarantee.

How to Start a Return

To begin the return process, please follow these steps:

  1. Contact our customer service team to report the unsold expired items. Our team will provide you with a unique word to use in your verification photos.
  2. Take the required photos as per the verification process instructions.
  3. Submit your photos along with your return request through our designated return portal or email as directed by our customer service team.
  4. Once we verify your return, we will process your refund for the eligible items.

Our customer service team is here to assist you throughout this process, ensuring a smooth and efficient return experience.

Commitment to Your Success

We at Inno Foods are committed to your success as our valued partner. This satisfaction guarantee is our promise to you, ensuring that you can trust in the quality and appeal of our products to your customers. For any questions or further assistance, please don't hesitate to contact us.